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Reflections of how 9/11 changed the airline industry –
On the eve of September 11th remembrances

Economy Class, Pan Am 747 Jet Clipper Service, circa 1970
Photo courtesy: Pan Am Historical Foundation
This Blogger is grateful to have flown Pan Am for the ex-per-i-ence, as Pan Am WAS the air travel innovator, i.e with one-stop check-in , circa 1983-1984.
“You Can’t Beat the Experience, Fly With The People Who Know” – Pan Am.
And the-then “largest airline in the free world”, my former employer, Eastern Airlines, was tops domestically, circa 1980-1985.

– “The Anticlimax of Airline Travel in the U.S”
“Ten years ago, if we talked about all the changes in store for airline passengers concerning fees and diminishing services, most of us would have been utterly enraged.

But instead, the airline industry has slowly boiled us like live frogs with fuel fees, baggage fees, fees for credit cards, fees for phone tickets, fees for carry-ons, smaller planes, reduced frequencies, no more free snacks (or drinks on some carriers), the list is endless.
The industry as a whole is a case study in business ethics about how a business starts out by treating customers wonderfully and then ends up treating them like ATMs with disposable income.
From Flyers Right.org.
Read more

– ” Air Travel, Like Other Facets of American Life, Is Not What It Used to Be.”
“What is changing today is the erosion of the idea of a common minimum experience in air travel, to be sure, but not only there.

The aviation experience is being chopped these days into a series of discrete moments, and each moment becomes an opportunity to upsell: You can stick with the dismal base model, or you can upgrade. The result is that American air travel has become a class system as intricate as some in the ancient world.

There is the no-legroom caste; the caste that buys $50 of extra, economy-plus legroom; and the plentiful-legroom caste up front…,” quoting Anand Giridharadas in The New York Times.
Read more

– “Painful Payments: Your Brain On Airline Fees”
“Air travel is painful these days, and not just because of ever-decreasing leg room. Prices that we perceive as unfair or too high trigger a reaction in our brain called the pain of paying. Researchers have shown that this reaction activates some of the same areas as physical pain, and its not a good thing for the company whose products do that,” quoting Roger Dooley, Contributor in Forbes.
Read more

Posted by Steve on September 10, 2013 at 5:43 am | Permalink

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