“New Multi-Faceted Visitor Services Approach”

A new multi-faceted visitor services model launches this month. The new model from Experience Olympia & Beyond offers visitor services throughout the county, expanded online travel planning and expanded hours for reaching someone by phone.”

“The new multi-faceted approach includes:

• A call center with expanded hours through a partnership with the Hands On Children’s Museum to answer visitor questions and provide suggestions on what to see and do in the destination.
• A text and website chat option that expands online travel planning. Visitors can get answers to frequently asked questions any time of day, helping visitors beyond normal business hours when many are traveling or planning their travel.
• Regional visitor information centers through partnerships with Lacey South Sound Chamber, Olympia Downtown Association and Encore Teas & Chocolates, and Yelm Area Chamber of Commerce. The visitor center on the capitol campus is closing, but visitors will have access to in-person visitor information with expanded collateral at visitor centers throughout the region. Experience Olympia & Beyond is working with regional partners to open additional visitor centers beyond those listed here.
• A certified tourism ambassador training program that will allow anyone in the county, including frontline service staff at hotels, attractions and volunteers, to be trained to answer visitor questions about things to see and do in the region. The program will also be offered to Leadership Thurston County classes through a partnership with the Thurston County Chamber. The training will result in a positive visitor experience and increased word of mouth.”

By Experience Olympia and Beyond. Read more